Conflict Resolution (1.5 hrs.)

Understand the nature and causes of conflict and identify five specific strategies to resolve conflict and when to use them.


• Define conflict
• Identify types of conflict
• Determine root causes of conflict
• Discuss strategies to defuse emotions
• Complete an assessment to identify your preferred conflict resolution style
• Learn 5 specific conflict resolution strategies and when to use them
• Watch video that models conflict resolution strategies
• Participate in role play/practice
• Receive Handouts and resources
• Prepare an individual commitment/implementation plan