Conflict Resolution (1.5 hrs.)

Objective:
Understand the nature and causes of conflict and identify five specific strategies to resolve conflict and when to use them.

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Topics:
• Define conflict
• Identify types of conflict
• Determine root causes of conflict
• Discuss strategies to defuse emotions
• Complete an assessment to identify your preferred conflict resolution style
• Learn 5 specific conflict resolution strategies and when to use them
• Watch video that models conflict resolution strategies
• Participate in role play/practice
• Receive Handouts and resources
• Prepare an individual commitment/implementation plan