Employee conflicts and disagreements are inevitable even in small or family-owned organizations. Differing opinions on work process and other organizational matters can be healthy for creative problem solving and decision making.
However, often differences in personality, work styles, longevity with the company, different education and training levels results in dysfunctional conflicts that impact morale, productivity, and team work. Often people see the same circumstances very differently due to perspective, life experience, and the information filters we all use unconsciously.
Advance can train your managers in conflict resolution strategies how to handle these tricky and emotional situations and investigations. (See Training Tab).